We’re Expanding the Ways We Serve You
At Dermatology Partners, every patient relationship matters to us. We know that when you reach out — whether to schedule a visit, ask a question, or follow up on something — you want a fast, easy experience that respects your time. That’s a standard we hold ourselves to, and it’s one we’re always working to improve.
We also know our phone lines get busy. Waiting on hold is frustrating, and you deserve better. That’s why we’re excited to share something we’ve been building.
What’s Available to You Right Now
We’ve introduced an AI-powered assistant that’s available around the clock to make the most common tasks effortless — booking a new appointment, rescheduling or confirming an existing visit, or canceling if your plans change. No hold music. No waiting for a callback. Just quick, easy access whenever it’s convenient for you, day or night.
And when you do need to speak with a member of our team, they’re fully focused on you — not managing a backlog of routine requests. That’s the experience we want every patient to have.
What’s Coming
We’re expanding these capabilities carefully and thoughtfully. Soon, our AI tools will be able to take messages about medication questions and help route non-urgent concerns to exactly the right person on your care team. Anything requiring clinical attention will always be reviewed and handled by our staff — the AI simply makes sure nothing falls through the cracks and that you’re never left waiting for a response.
Our Commitment to You
This is about making it easier to be our patient. Our providers, nurses, medical assistants, and patient coordinators remain the heart of this practice — the people who know you, care about you, and are here for the moments that matter. That will never change.
What changes is this: however you need to reach us, whenever you need to reach us, there’s always a way in.
Thank you for trusting us with your skin health. We look forward to serving you — now with even more ways to connect.
With appreciation,
Andrew C. Frankel
Chief Operating Officer, Dermatology Partners
